Brand Communication on Instagram During the COVID-19 Pandemic: The Portuguese Context

Social media, based on user-generated content, connectivity, and participation, have become a new environment for brands to capture attention and build lasting relationships with customers and fans. Participating in these platforms demanded a paradigmatic shift in branding and brand communication, which became more focused on listening to consumers and fans, interacting and collaborating with them, and nurturing mutually beneficial relationships. Digital influencers act as mediators between brands and their followers and play a pivotal role in social media marketing strategies. The COVID-19 pandemic, confinement periods imposed in many countries, and a reconfiguration of daily routines in post-confinement or deconfinement periods, had a profound impact on businesses, on consumption, and on branding. Many brands, unable to produce and market their products or offering their services for a considerable period, focused on their communication, on remaining relevant or becoming more relevant for their fans and customers. Brand communication on Instagram has changed during this short period, and our exploratory study sets out to map the main changes and to understand how brands, influencers and users perceive them, in the specific context of Portugal. This article presents results from an online survey to a purposive sample of 160 instagrammers, addressing their perceptions about the impact of these changes on their relationship with brands and influencers. We complement the perspective of users with interviews to 25 other relevant agents, namely Instagram influencers, marketing agencies and brands with relevant presence on Instagram. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Marketing Information Systems in the Management of COVID-19

During the health contingency, marketing information systems constitute one of the main areas of control in public institutions, because the environment where they carry out their activities becomes increasingly complex. The speed with which data is generated, communication and the increase in uncertainty in the environment, generate that information becomes a key element for the management of COVID-19, therefore the importance of having a system that generates reliable, timely and effective information that supports making more accurate decisions based on the objectives to be achieved. © 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.